Privacy Policy mahjong288 Malaysia

To provide a secure, seamless, and personalized experience, mahjong288 collects several categories of information from our members. This collection is done directly from you, automatically as you use the platform, or through trusted third parties.

Information You Provide Directly

• Full name, date of birth, and gender.
• Email address and mobile phone number.
• Current residential address.
• Copies of identity documents for the KYC process (national ID, driving licence).
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Any information you provide when contacting our support team.

Automatically Collected Information

• IP address and general location information.
• Device type, operating system, and web browser version.
• Game activity logs, including playtime, wagering, and wins.
• Session data and platform usage patterns.
• Cookie and similar tracking technology information.

Personal data collected is used responsibly for the purposes stated below. mahjong288 will not use your data for any other purpose without obtaining your consent first.

For marketing communications, you may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our support team.

Mahjong288 respects your privacy and does not sell your personal data to any third party. However, there are limited circumstances where data sharing is necessary to operate the platform:

Trusted Service Providers

We share the minimum necessary data with service providers that help us run our operations, including payment processors, cloud service providers, and customer support platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data in accordance with our instructions.

Legal Requirements

Mahjong288 may disclose your personal data if required by law, court order, or direction from a competent authority. In such situations, we will notify you where permitted to do so.

Platform Protection

In cases involving serious threats to platform security or other users — such as fraud or cybercrime — relevant information may be shared with law enforcement authorities.

We invest seriously in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational measures we implement include:

• Encryption of data in transit uses TLS 1.3 protocol for all communications between your device and our servers.
• Encryption of data at rest uses AES-256 encryption for all sensitive records stored in our database.
• Strict access controls — only authorized personnel with a legitimate job requirement may access member personal data.
• Regular security audits by independent experts to identify and remediate any system vulnerabilities.
• 24/7 Monitoring by an intrusion detection system that monitors suspicious activity in real time.
• Two-factor authentication (2FA) for staff access to internal systems.

While we take comprehensive measures, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we are committed to notifying you within 72 hours of detection.

Mahjong288 uses cookies and similar tracking technologies to enhance the user experience, analyze platform usage, and deliver relevant content. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, sessions, and security. Cannot be disabled.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes.
• Preference Cookies: Saves your preferences such as language and display theme.
• Performance Cookies: Monitors page speed and platform performance to ensure a smooth experience.

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

As a mahjong288 user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team and we will process your request within 30 business days.

The mahjong288 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data of anyone under the age of 18.

If we find that data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately.

In the course of its operations, mahjong288 may transfer your personal data to servers located outside Malaysia. All such transfers are carried out with strict safeguards in place, including data processing agreements that comply with international protection standards.

We ensure that all countries or organisations receiving your data maintain a level of data protection equivalent to or higher than our own. If you would like to learn more about the protection mechanisms used for international data transfers, please contact us.

Mahjong288 retains your personal data for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law. The general principles of retention periods are as follows:

• Active account data: Retained for the duration your account is active, plus any mandatory period following closure.
• Financial transaction records: Retained for a minimum of 7 years for financial compliance purposes.
• Support communication logs: Retained for 3 years after the last interaction.
• KYC Data: Retained in accordance with applicable anti-money laundering legislation.
• Anonymous analytics data: May be retained for a longer period for platform improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or destroy it using methods that meet or exceed industry standards.

Mahjong288 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any material amendments will be communicated to you via:

• In-account notifications when you are logged in.
• An email will be sent to your registered address at least 14 days before changes take effect.
• Clear notices on the platform's home page.

Continued use of the mahjong288 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account before they take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, our dedicated privacy team is ready to assist. You can reach us via:

• Email: [email protected]
• Live chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• FAQ Section: Review FAQ page for answers to common privacy-related questions.

We are committed to responding to all privacy-related enquiries within 3 business days. For formal requests relating to your rights (such as data access or deletion), please clearly state the type of request so we can process it more quickly and efficiently.